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Information for Landlords & Rental Property Owners

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Here’s how we work for you!

How we work for Our Landlords & Rental Property Owners

When you partner with us as a landlord, you are assured that communication will be of the utmost importance. You can expect to be as involved and informed in the entire process as you wish to be. We make sure that you know the what, when, where, why, and how of every detail surrounding your investment property. We don’t take managing your property lightly, we understand the magnitude of the responsibility you have entrusted in us.

You can expect that we’ll promptly and reliably communicate tenant checks, detailed inspection reports, rent reviews, and other important updates as quickly and efficiently as possible.

As one of our landlords, you’ll benefit from our proactive approach that involves keeping you up to date on all the bits and pieces that go into successfully leasing your rental property.

You’ll never have to worry about being out of the loop.

When you partner with Empire Property Solutions, you can rest assured that we take a very personal and clear approach to prospective tenants. We personally show them through your property, which can often tell us a lot about them.

We’re clear about our management policies and processes, which helps us to instantly qualify (or disqualify) a potential tenant in order to minimise risk to you.

We understand that potential tenants may need special viewing times, so our leasing consultants are happy to conduct after hours and weekend viewings to ensure that your property is available for viewing at the most convenient times. You never have to worry about missing out on a potential tenant due to scheduling conflicts! We’re here to find tenants when needed – that’s a priority, and our commitment to YOU.


Finding the right tenant for your property is about finding the right balance between evidence, dialogue, privacy, common sense, and even a little detective work. When you partner with us, you can trust that we’ll put all potential tenants to the test using our years of industry experience and knowledge. We will only select the very best candidates to submit to you for approval.

We utilise our strict screening process that involves contacting both current and previous landlords as well as employers to verify the character and background of the potential tenant. Additionally, every tenant is checked on the National Tenancies Database (NTD) and will be required to provide 100 points of ID.

You can rest assured that before we make our tenant recommendation, we ensure that we have established an accurate summation of the prospective tenants, with the final choice always lying in your hands.

You can trust that when you’re a landlord with us, careful tenant selection is the key to the successful management of your investment property and that we’ll put the utmost effort into ensuring a good agent/tenant relationship.

We put in the leg work, so you don’t have to!

You can be confident in your choice to use Empire Property Solutions as your property management team because we truly have your best interests at the forefront of every move we make. We’re confident in our ability to not only meet your expectations, but to exceed them.

In fact, we’re so confident that you’ll be blown away by the level of service and attention to detail we provide that we guarantee it. If for some reason, you are less than completely satisfied with our service, we will relinquish our management duties without applying any kind of penalty or fee.

You really have nothing to lose and everything to gain. Time, money, and freedom are well within reach when you partner with a team of experts who will always have your back.

Get in touch today and let us show you how joining the right team can help you achieve the investment property growth and stability you deserve.

When the lease is up for your tenant on your rental property, you can expect that your property will be advertised for at least four weeks before becoming vacant. We proactively work to secure another high-quality tenant to move in swiftly and reduce any vacant time and money lost.

Our dedicated inspection team will provide you with detailed inspection reports by being proactive in communication and emailing you immediately – we always send these reports to you within a week.

When you partner with Empire, you can rest assured that we have a zero tolerance approach towards rent arrears and have no hesitation in issuing a one-day Breach Notice or taking further action in the form of termination to recover unpaid rent owed to you. As a landlord with us, you are our top priority and we will strive to keep you informed of absolutely everything to do with your investment property.

FAQ - Your Questions Answered

Our goal is to help you get the most out of your investment.

To do this properly, we analyse the area and look for the demands and trends in the current marketplace. We then crunch these numbers to get the appropriate number for your rental. If this price is not acceptable to you, we are open to discussion.

We do want to get you the best return on your investment. There is a delicate balance of getting you the highest market rate possible while maintaining and upgrading the asset for your potential tenants.

Advertising is important to get potential tenants looking at your property. We understand this completely, so we strive to provide the very best advertising services to our clients.

Firstly, we call in our professional photographer to capture your property from all the best angles.

From there, we will post these stunning images on all the common marketplaces for that area.  Potential clients are found on,,,, & to name a few.

We don’t just list your property on the main portal, – we run it as a Premier ad that will help your listing stand out from the crowd.

It is all up to you!

Yes, you will always have the final say on who can move into your property.  We will bring in the applications and the options you have and then you will ultimately make the final call.  We will go through the applicants with qualifications such as verified income and employment.  We will also provide tenancy records and any other relevant information we can gather. If you allow pets, there is a separate pet clause that we have tenants sign as well.  However, if you don’t like the idea of pets in your property, you don’t have to allow them.  This is solely your decision.

We will deposit your funds at the end of the month. We also send out a financial statement for your convenience. This contains all the necessary information that you will need. You will be able to access an owner portal that is available 24/7 and is in real-time.

We issue “1B Termination Notice for Non Payment of Rent” after 3 days of being late. In the lead up to issuing this notice, our team will follow up with SMS reminders, phone calls, and emails. We take gathering rent money very seriously and don’t allow tenants any wiggle room.

We believe in treating all our clients’ properties as if we owned them. All the upkeep will be well-managed, and it is extremely important to us that it’s completed to a high standard.

Before a tenant can move in, we conduct a thorough Property Condition Report noting the condition and cleanliness of every aspect of the property.

We expect the tenants to leave the property in the state that they found it, and we use this as a standard of comparison throughout the duration of the tenancy. So, we do advise our landlord clients to ensure their property is set up how they want it to be kept before we get started.

To ensure that the property is being cared for, we carry out inspections. The first inspection is 6 weeks after the tenant moves in. After that, we will inspect your property every 3 months to ensure everything is in proper working order.

We will send our findings to you and if there is an issue, we will work with you to resolve it in the best and most efficient manner.

Both the tenants and the owners have responsibilities for the property.

We do our best to make these responsibilities clear. If you do need further clarification on any of this, please get in touch, we will be more than happy to help.

Sometimes issues arise, and we work with all parties to come to an agreement for the best result for your asset (investment) management and income.

The owner’s responsibilities are:

  • Ensure the property is hazard free and safe to live in.
  • Arrange for any repairs that need to be completed.
  • Comply with legal requirements for having pools, corded internal window coverings, and smoke alarms as well as RCD regulations.
  • Offer the minimum security standards of the Residential Tenancies Act. This can be found at

The tenant’s responsibilities are:

  • General care and maintenance of the overall upkeep of the property including lawns and gardens.
  • Avoiding any noise disturbances or violations.
  • Violations related to pets, including damage.
  • Have the gas and electricity connected and maintain payment.

Yes, as the property owner you are responsible for carrying insurance on your property. You don’t want to leave yourself open to a loss due to unforeseen circumstances.

You should look for landlord, building and contents insurance.

We are happy to assist you with questions on this matter and can provide you with some options, however, your best option will be to contact an insurance company that can best serve your needs.

Once your lease is up, it is up to you if you want to continue and renew the lease.

We will contact the tenants to see what their plans are and offer you a market analysis of the area.

You are within your rights to ask a tenant to leave without any reason given, should you want to do so at the time of lease renewal.

This is called a “Break Lease” and they are responsible for the normal conditions of the tenancy and for the costs incurred by you to re-let the property.

This can include things such as the advertising of the property, paying the rent until there is a new tenant, and reimbursement of part of the leasing fees.

We will discuss all these costs with you should a tenant break a lease.

Tenants are required to give 21 days’ written notice to end a non-fixed term lease and 30 days’ written notice to end a fixed-term lease on its expiry date.

You can sell at any time, however, in a fixed-term lease, unless the tenant agrees otherwise, they are guaranteed the tenancy until their lease is up for renewal.

The new owners will be made aware that there is a fixed-term lease and tenant residing in the property. The tenant has the option to move sooner if they prefer – still following appropriate move-out procedures.

Ready to switch to us? Contact us today to see why our investors trust us with their real estate assets.

At the discretion of the lessor, you may receive an invitation to renew your lease at the end of the term. We will be in touch with you prior to this to gather your intentions moving forward so that we can set in motion the vacation or renewal process.

When you intend to vacate the property, you are required to notify us in writing. For a fixed-term agreement that is ending, we require 30 days’ notice.

Should you wish to leave during a fixed-term lease, rent must be paid until the day the new tenants move in. During this time, you may also be required to pay for additional financial damages or costs incurred to the lessor.

To ensure unnecessary expenses do not occur, we advise that you contact us as soon as possible if your situation changes so that we can talk about possible solutions.

When it is time to vacate the property, we will send you a full cleaning guide to assist you in preparing the property for the final bond inspection.

Remember that the property should be left in the same condition as the initial (move-in) property report and any damages may come out of your bond.

Please also ensure that all rent and any other accounts are paid in full, prior to the vacate date.

Thinking about renting your property?

If you’re looking for a professional team to handle your property with the care and integrity you deserve, you can trust Empire Property Solutions.

Request a Free Rental Appraisal to find out what your rental property is worth!

What our Clients are saying

Highly recommend

We use the property management team at Empire for all of our rentals. They are brilliant at getting applicants, performing regular inspections and dealing promptly with any repairs. I'm always kept informed of what's happening and never have to get involved too heavily as the team take care of everything. I would highly recommend Empire Property Solutions property management team.
Daniella Dimopoulos Allen

Professional & Competent

We moved to Empire Property Solutions after very poor service from our previous property managers. Empire inherited a property in need of serious upgrades, the repairs were managed by them, all work was done in a timely manner at reasonable cost. They were then able to lease the property in what is a difficult time. We would highly recommend Pamela and Chad for their professionalism, competence and communication throughout this process.
Liz & Neil

Prompt communication

We have been using Empire Property for a number of years and are extremely happy with their property management. In our eyes, compared to other agencies their attentiveness to detail, and open and prompt communications are what set them apart. We have recommended Empire to friends before and will continue to do so in the future.
Yaro & Dionette

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