Tenancy Guide for Tenants

About your tenancy

Start off your new tenancy prepared!
Here are a few things you need to take care of before your move-in day

Useful Contact Details:

Utility connections

As a tenant, it is your responsibility to make sure your power, gas, phone, internet, etc. have been connected under your name.

Connect all your utilities at once

When you are ready to organise connection of all your utilities, it is made very convenient by My Connect who will organise the connection of the utilities you require – and all from one online application.

Click on this link to get connected: www.myconnect.com.au

Telephone and Internet

13 22 00 www.telstra.com.au
13 13 58 www.optus.com.au
1300 650 410 www.vodafone.com.au
13 19 17 www.iinet.net.au


13 13 53 www.synergy.net.au


13 13 58 www.alintaenergy.com.au
1300 092 579 agl.com.au
13 21 80 www.kleenheat.com.au
9531 3262 originenergy.com.au
Simply Energy
1800 009 141 simplyenergy.com.au

Changing your important details

Make sure that you notify all relevant financial organisations, medical, licensing departments and other important institutions of your new address. Redirection can be organised online here at www.auspost.com.au or at any Australian Post shop.

Tenant’s condition report

At the start of your tenancy, you will receive a Property Condition Report. You’ll need to go through this and state whether you agree or disagree with each and every comment made.

It is important to be very thorough with this as it will be used as a reference for the final bond inspection. We ask that you sign and return this within 7 days.

Tenant’s contents insurance

We recommend that you take out tenant’s contents insurance before you move into your new home. Any damages to possessions that you own due to occurrences such as fires, storms and power outages, are not covered by the lessor.

Do your own research on available policies, or we can put you in touch with appropriate insurance brokers.

Your Tenancy

Taking care of the property

As tenants, it is your responsibility to ensure that the property is kept clean and well cared for. A few specific duties include:

  1. Regularly clean all filters and vents on air conditioners, vents, and exhaust fans.
  2. Carry out regular checks of smoke alarms and RCDs (safety switches).
  3. Weed and trim garden beds and plants, frequently.
  4. If the property you are renting has a swimming pool or spa you are responsible for regular cleaning, water testing, and the storage/protection of any covers.
  5. If you have pets on the property, that you are responsible for any damages or noise violations they cause. So, please do all that you can to minimise such incidents from occurring.

Let’s get started!

Routine inspections

Having been approved as a tenant, we are confident you will take good care of your new home. For our owner’s peace of mind, and to provide an opportunity to touch base with you, we will carry out regular inspections of your rental property.

These inspections occur 6 weeks after the commencement of the lease – and then every 3 months.

We will send you a guide and maintenance sheet that will assist you in ensuring the property is maintained to an acceptable standard.

Emergency repairs

Emergency repairs are those necessary to supply or restore an essential service, or to avoid exposing a person to the risk of injury, damage to a property or undue hardship or inconvenience.

Emergency repairs include things like burst water pipes, flooding toilets, serious gas leaks or electrical faults, potentially causing damage or injury.

Please note that locking yourself out of the property is not considered an emergency. If this occurs during work hours, please contact our office and we can arrange for you to borrow our spare keys. Alternatively, you can hire a locksmith at your own expense.

In the event of a serious electrical fault or electrical shock contact Western Power – 13 13 51

In the event of a gas leak contact ATCO GAS – 13 13 52

In the event of serious storm damage contact the State Emergency Service – 13 25 00

For after-hours emergencies ONLY please contact: 0450 002 202

Rent Payments

Payment options

Your rent paid weekly or fortnightly by using your DEFT card. Please note we do not accept cash payments. Rent must always be paid at least one period IN ADVANCE.

While we do understand that situations can sometimes occur beyond your control, it’s important we explain to you that we have ZERO tolerance for late rent payments. If you are unable to pay your rent on time, it’s essential you contact your property manager prior to the due date.

Breach of rent payments

At any time, should rent payments not be made, the following will occur:

  • If rent is not received on the due date you will receive an SMS reminder.
  • If the rent is not paid within 2 days, a breach notice for non-payment will be issued and recorded on your tenancy history.

End of Tenancy

At the discretion of the lessor, you may receive an invitation to renew your lease at the end of the term. We will be in touch with you prior to this to gather your intentions moving forward so that we can set in motion the vacation or renewal process.

Breaking your lease

When you intend to vacate the property, you are required to notify us in writing. For a fixed-term agreement that is ending, we require 30 days’ notice.

Should you wish to leave during a fixed-term lease, rent must be paid until the new tenants are approved and sign a lease. During this time, you may also be required to pay for additional financial damages or costs incurred to the lessor.

To ensure unnecessary expenses do not occur, we advise that you contact us as soon as possible if your situation changes so that we can talk about possible solutions.

Vacating the property

When it is time to vacate the property, we will send you a full cleaning guide to assist you in preparing the property for the final bond inspection.

Remember that the property should be left in the same condition as the initial (move-in) property report and any damages may come out of your bond.

Please also ensure that all rent and any other accounts are paid in full, prior to the vacate date.

Here are some useful details, for your reference, regarding leasing a property with Empire Property Solutions.

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