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Existing Tenants

Existing Tenants

At Empire, we understand that part of being a great property manager involves constructing positive and friendly relationships with all tenants. Striving to be readily available and there to help when you need are elements Empire Property Solutions holds in the highest regard.

Our property management team will always endeavour to get back to all enquiries immediately and can be contacted on the mobiles provided after hours in the case of an emergency. However please always first consider contacting the appropriate listed emergency authorities. 
 .

Emergencies

  • Water Authority 13 13 75
  • Western Power 13 13 51
  • Alinta Gas 13 13 52
  • State Emergency Service 132 500
  • Western Australia Police (08)  9222 1111

In the case of a break-in please report to the Police immediately and then contact your property manager during business hours to advise the Police Report Number and the name of the glazier/repairer used to secure the premises. Glass breakages are usually claimable under the owners insurance providing we have a Police report number.

 

Paying Rent

It is extremely important your rental payments are submitted in a timely fashion throughout the term of tenancy to ensure that your time with Empire runs smoothly and is enjoyable for all. You will be given a DEFT payment number at the commencement of your tenancy which will make paying your rent a breeze. To make a payment online quickly and easily go to deft.com.au

Empire Property Solutions also accepts the following methods of payment:

  • Personal cheque (not accepted for initial moving in costs)
  • Bank cheque
  • Australia Post money order 
  • Direct deposit
  • Debit / credit card through in office
  • Cash payment

The Trust Account Details Are As Follows:

Account Name:            Empire Property Solutions Trust Account
Account Number:         3019 55571
BSB:                          186-300
Reference:                   Your name or property name

 

Please find the attached forms you may find useful





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