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Tenancy guide for Landlords

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Managing your property for sustainable growth

Your property, expertly managed

At Empire Property Solutions you benefit from the way we offer the ultimate level of service to your investment properties. We provide a level of care, unmatched by anyone in the area, assuring you peace of mind.

Since 2003 we have been meeting the needs of property investors in the Perth property management market.

You too can experience our dedication to our client landlords. We are not solely interested in our own growth. We are focused on a winning partnership – servicing our clients and exceeding their expectations.

Right away you will notice that we offer a personal touch to our services and you’ll appreciate our bespoke approach to our property management services.

Besides the comforting peace of mind that we offer, there are also fun events and competitions that include monthly prizes and giveaways – a small way of showing appreciation to our wonderful clients.

Let’s get started!

What do you use to determine the rent for my property?

Our goal is to help you get the most out of your investment.

To do this properly, we analyse the area and look for the demands and trends in the current marketplace. We then crunch these numbers to get the appropriate number for your rental. If this price is not acceptable to you, we are open to discussion.

We do want to get you the best return on your investment. There is a delicate balance of getting you the highest market rate possible while maintaining and upgrading the asset for your potential tenants.

What kind of advertising do you do for my property?

Advertising is important to get potential tenants looking at your property. We understand this completely, so we strive to provide the very best advertising services to our clients.

Firstly, we call in our professional photographer to capture your property from all the best angles.

From there, we will post these stunning images on all the common marketplaces for that area.  Potential clients are found on realestate.com.au, reiwa.com.au, and domain.com.au to name a few.

We don’t just list your property on these sites – we run it as a featured ad and highlighted ads that will help the listing stand out from the crowd.

Who makes the final decision?

It is all up to you!

Yes, you will always have the final say on who can move into your property.  We will bring in the applications and the options you have and then you will ultimately make the final call.  We will go through the applicants with qualifications such as verified income and employment.  We will also provide tenancy records and any other relevant information we can gather. If you allow pets, there is a separate pet clause that we have tenants sign as well.  However, if you don’t like the idea of pets in your property, you don’t have to allow them.  This is solely your decision.

During the tenancy

During a tenancy, you have absolutely zero work to do.  Once you choose the tenant, you can leave the rest with us. We ensure that all the monies are gathered and that they get a set of keys. Everything is managed by us – that’s what makes Empire different. You won’t need to lift a single finger throughout the tenancy.

How do I receive my funds?

We will deposit your funds at the end of the month. We also send out a financial statement for your convenience. This contains all the necessary information that you will need. You will be able to access an owner portal that is available 24/7 and is in real-time.

We issue “1B Termination Notice for Non Payment of Rent” after 3 days of being late. In the lead up to issuing this notice, our team will follow up with SMS reminders, phone calls, and emails. We take gathering rent money very seriously and don’t allow tenants any wiggle room.

Who takes care of property upkeep and maintenance?

We believe in treating all our clients’ properties as if we owned them. All the upkeep will be well-managed, and it is extremely important to us that it’s completed to a high standard.

Before a tenant can move in, we conduct a thorough Property Condition Report noting the condition and cleanliness of every aspect of the property.

We expect the tenants to leave the property in the state that they found it, and we use this as a standard of comparison throughout the duration of the tenancy. So, we do advise our landlord clients to ensure their property is set up how they want it to be kept before we get started.

To ensure that the property is being cared for, we carry out inspections. The first inspection is 6 weeks after the tenant moves in. After that, we will inspect your property every 3 months to ensure everything is in proper working order.

We will send our findings to you and if there is an issue, we will work with you to resolve it in the best and most efficient manner.

What happens if there is a problem?

Both the tenants and the owners have responsibilities for the property.

We do our best to make these responsibilities clear. If you do need further clarification on any of this, please get in touch, we will be more than happy to help.

Sometimes issues arise, and we work with all parties to come to an agreement for the best result for your asset (investment) management and income.

The owner’s responsibilities are:

  • Ensure the property is hazard free and safe to live in.
  • Arrange for any repairs that need to be completed.
  • Comply with legal requirements for having pools, corded internal window coverings, and smoke alarms as well as RCD regulations.
  • Offer the minimum security standards of the Residential Tenancies Act. This can be found at www.commerce.wa.gov.au

The tenant’s responsibilities are:

  • General care and maintenance of the overall upkeep of the property including lawns and gardens.
  • Avoiding any noise disturbances or violations.
  • Violations related to pets, including damage.
  • Have the gas and electricity connected and maintain payment.

Should I get insurance? If so, what kind?

Yes, as the property owner you are responsible for carrying insurance on your property. You don’t want to leave yourself open to a loss due to unforeseen circumstances.

You should look for landlord, building and contents insurance.

We are happy to assist you with questions on this matter and can provide you with some options, however, your best option will be to contact an insurance company that can best serve your needs.

End of Tenancy

When it comes time to renew, who decides?

Once your lease is up, it is up to you if you want to continue and renew the lease.

We will contact the tenants to see what their plans are and offer you a market analysis of the area.

You are within your rights to ask a tenant to leave without any reason given, should you want to do so at the time of lease renewal.

What if the tenants want to leave early?

This is called a “Break Lease” and they are responsible for the normal conditions of the tenancy and for the costs incurred by you to re-let the property.

This can include things such as the advertising of the property, paying the rent until there is a new tenant, and reimbursement of part of the leasing fees.

We will discuss all these costs with you should a tenant break a lease.

Tenants are required to give 21 days’ written notice to end a non-fixed term lease and 30 days’ written notice to end a fixed-term lease.

What if I want to sell my property?

You can sell at any time, however, in a fixed-term lease, unless the tenant agrees otherwise, they are guaranteed the tenancy until their lease is up for renewal.

The new owners will be made aware that there is a fixed-term lease and tenant residing in the property. The tenant has the option to move sooner if they prefer – still following appropriate move-out procedures.

Ready to switch to us? Contact us today to see why our investors trust us with their real estate assets.

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